Frequently Asked Questions
What type of files do you accept?
We accept any file format whether it is JPG, PNG, GIF, TIFF, PSD or EPS. Please feel free to send us any files you feel comfortable.
What will be the final format of the images?
It depends on you. We will deliver images at your selected file format. Just let us know which file format you prefer.
Is there any size limit?
No. There is no size limit. We will deliver images at your selected image size. Just let us know which size you prefer.
Can I provide customized size ratio for resizing?
Yes. You can provide customized size ratio for resizing. We will resize your images according to your instruction.
How long it will take to complete my order?
It depends on the number of images & their complexity. Our Production Capacity 8000 images/day.
What will happen if I’m not happy with a completed image?
We offer unlimited revisions until you are satisfied. We only charge you once we can satisfy you.
What is your working time?
Our team works 24×7. You can contact us and send us files any time.
What is the minimum order requirement?
There is no minimum order requirement. You can order any amount of images.
How can I pay you?
You can pay us via PayPal, Bank Wire Transfer, Transferwise, WesternUnion.
Can I make payment weekly or monthly?
You have to pay us once an work order is delivered. You can also pay us weekly or monthly basis. In that case you have to make an agreement with us. We are working with clients in such a way.
Do you guarantee the safety and security of my images?
Yes. All of your images are 100% safe and secure with us. We don’t share any image with any 3rd party. We store post-production images as backup for only 30–180 days based on client requirements. After that we delete all of images from our system. If you don’t allow us storing image, then we will delete it immediately after you receive and review all images.
Will you use my images for commercial purposes?
No. We don’t use your images for commercial purposes. You will have 100% right to use it or not.
What services you offer?
We offer a wide range of photo editing services. Please check at our service page.
Can I apply for trial work?
Yes. We offer trial work upto 3 images for only new clients. Try us now.
How can I send and receive my images?
You can send us images via FTP, Dropbox and WeTransfer. You will receive processed images via FTP, Dropbox and WeTransfer. You can also send us the images via other 3rd party sites.
Is my FTP account safe and secure?
Yes. Your FTP account is 100% safe and secure with us.
Who is Cutout Image Media?
Cutout Image Media Ltd is a well-known graphics design and image editing service provider in Bangladesh. We have 15 years of working experience in the image editing industry. We are specialized in Photography post-production services for E-commerce and Product Photography. Our highly skilled designers are committed to delivering you high-quality images. Client satisfaction is our main concern.
What is difference between Cutout Image Media and Others?
Cutout Image Media is the best image editing service provider in Bangladesh with more than 200 photoshop professionals to deliver your project on time with
100% quality. We have:
1. Better file management system.
2. Quick Delivery without compromising Quality.
3. Competitive Pricing.
4. Unlimited revision without extra cost.
5. 24/7 Service.
6. 100% client satisfaction.
7. 24×7 connected with high speed internet connection.
8. 24×7 Power backup with owned Generator.
9. 24×7 Monitoring via CCTV Camera.
10. Air-conditioned Floor.
11. High Configuration Computer.
12. Skilled Manpower.
How do we contact you?
You can contact us via Email, Phone and Skype.
Is it possible to get a refund?
Yes, you can cancel your order before we start working. We will refund 100% of your money. If we complete your order and deliver you the images then you will not be eligible to get a refund. We offer unlimited revisions until you are satisfied.
What is the maximum file size I can upload?
There is no limit for file size. You can upload any file size.
How many files can I upload at a single time?
There is no limit. You can upload as many files as you want upto 1TB via FTP or Dropbox.
What are your turnaround times?
It depends on the number of images & complexity. We deliver upto 8000 images within 24 hours.
Where can I put additional instructions?
You can share additional instructions via email.
Can Cutout Image Media reject my order?
Yes, Cutout Image Media reserves the right to reject your order for any reason.
Do you offer bulk discount?
Yes, We offer special discount for bulk orders.